Welcome Dear patients Per the letter that you should have received from Rochester Regional, this practice is, unfortunately, closing its doors on 8/22/2025. We want to sincerely thank you for allowing us the privilege of being a part of your healthcare journey for all of these years. Please call 585-922-9210 to select a new primary care practice. After 8/22/2025 please send all fully completed record transfer request forms to HIM Riedman Campus 100 Kings Highway South, Rochester, NY 14617 phone 585-922-4521 fax 585-922-4018 email HIMRecordRequest@rochesterregional.org     Address Gates Family Medicine 2735 Buffalo Road, Suite 2 Rochester, NY 14624 Phone: (585) 426-1290 Fax: (585) 426-2597 Back to Top Office Hours Based on provider availability office hours are: Monday - Friday 8 am -4:00 pm   Phone Hours of Operation: Monday - Friday 7:30 am - 4 pm   Back to Top Insurances Accepted Aetna (we are a UR Tier 2 provider/no Dual Eligible) existing patients only Cigna existing patients only Excellus (we are a UR Tier 2 provider) Fidelis Care existing primary care patients only-we do NOT accept this for Suboxone patients Medicare (Non-Par Provider) existing patients only MVP existing patients only Sidney Hillman existing patients only UnitedHealthcare (excluding the Empire Plan, Dual Eligible and UMR) existing patients only Wellcare existing patients only Back to Top Hospital Affiliation We are a private practice with no hospital affiliation. Patients are followed in the hospital by a member of the hospitalist staff. Back to Top